What is Airbnb AirCover for hosts?

AirCover for Hosts is Airbnb's comprehensive protection plan that includes multiple security measures to ensure the safety of hosts.

• $3 million in host damage protection: In the rare event that your property or belongings are damaged by a guest, Airbnb provides up to $3 million in coverage. This ensures you're reimbursed for specific damages caused during an Airbnb stay if the guest doesn't cover the costs.

  
  

• $1 million in host liability insurance: Should there be an unfortunate incident where you're found legally responsible for a guest's injury or their property's damage or theft during their stay, Airbnb's liability insurance covers up to $1 million.

  
  

• 24-hour safety line: Hosts have access to around-the-clock support, enhancing the safety net provided by Airbnb.

  
  

• Additional coverage: AirCover also extends to specific scenarios requiring extra cleaning services due to stains, pet accidents, smoke odour removal, or additional unapproved guests.

What’s covered by the AirCover protection?

Host damage protection

Airbnb's Host Damage Protection provides hosts with peace of mind by covering various types of potential damage. This includes damage to your home, furnishings, and other valuables caused by guests or those they invite, as well as damage to vehicles parked on the property. If a guest leaves behind stains, causes pet accidents, or if additional cleaning is necessary due to smoke odors or extra unapproved guests, these costs are also covered. Furthermore, if such damages force you to cancel upcoming bookings, the protection compensates for the lost income. This protection also extends to hosts offering emergency accommodations through Airbnb.org. However, it's important to note that this protection does not cover normal wear and tear, loss of money, damage from natural disasters, or personal injury claims, which fall under Host Liability Insurance, among other exclusions.

Host liability insurance

Airbnb provides Host liability insurance that offers up to $1 million in coverage for hosts. This insurance is intended to protect hosts in uncommon instances when they may be held legally responsible for a guest's injuries or damage or loss of their belongings during their stay. The insurance also covers anyone who assists the host, such as co-hosts and cleaners. This ensures that everyone involved in providing the Airbnb experience can do so with an added layer of confidence. Importantly, this protection is automatically included at no additional cost when you agree to list or continue listing your property on Airbnb. This means that every stay booked through the platform is automatically covered. However, it's important to note that the policy has its own set of conditions and exclusions. Hosts should familiarise themselves with the specifics of what is and isn't covered under this essential protective measure.

How to file an AirCover claim via Travelnest

If your vacation rental has been damaged while listing through Travelnest on Airbnb, you can use Airbnb's AirCover to file a claim for damage protection reimbursement.

To begin the process, please contact our customer support team via email at owners@travelnest.com. Please provide details such as photos or videos of the damage, repair or cleaning estimates, and receipts. You must file a reimbursement request within 14 days of the guest's checkout who caused the damage. Your guest will have 24 hours to respond. If they don’t respond or decline payment, our team will request reimbursement under Host damage protection. Airbnb Support will review your request and our team will get in contact with you.

When it comes to hosting Airbnb guests, AirCover for Hosts is a great way to protect yourself. However, it's important to remember that this coverage is not a substitute for personal insurance. Depending on the legal requirements in your area, you may need additional coverage, particularly for auto insurance. As every host's situation is different, it's a good idea to talk to your insurance provider to make sure you're fully protected. This will help you understand where your personal policy overlaps or differs from AirCover for Hosts, giving you the confidence to host knowing that you're completely covered.