Want to know more about TravelNest? Here are some FAQs to get you started.

Want to know more about TravelNest? Here are some FAQs to get you started.

If you have a specific question that you can't find the answer to here, please get in touch with us.

About TravelNest

TravelNest is designed to support owners and managers of short-term rental properties in the holiday lettings sector. We can improve the visibility of your listings across multiple booking websites, and give you the tools to help turn unsold dates into guests.

Note: To qualify to use TravelNest and accept our terms and conditions you must meet the following criteria:

  • are over 18
  • have full authority to accept our terms and conditions
  • have full authority to list the property(ies)
  • are not currently restricted from using the Service
  • will only use the Service for your legitimate interests
  • shall not infringe our rights, including intellectual property rights we may have in our Site and Service
  • and shall only submit information that you are entitled to submit, which is accurate and not confidential

We are a marketing and advertising solution for holiday lets. We work with individual owners and holiday let businesses to help them create great listings which we distribute across the world’s best-known travel sites including Airbnb, Booking.com, Expedia, HomeAway, TripAdvisor and TUI.

From luxury villas to serviced apartments, holiday lodge parks and wigwams, our aim is to increase your property’s visibility to more guests, boost occupancy and increase your revenue as a result.

How it works

  • Once you have registered with us and set up your TravelNest account, you can add your holiday let information to your account.
  • In your account, you’ll add key information about your property which we use to build your listings across your chosen booking websites. You’ll include details such as your property’s title, description, key amenities, pricing, and availability, as well as uploading 24+ high-quality photos of your property. To help you create a great listing for your holiday let, you’ll have access to our suite of customer help guides, which have been developed by our expert team.
  • Next, you choose which channels you’d like your property to appear on. We work with a number of leading booking websites including Airbnb, Booking.com, Expedia, HomeAway, TripAdvisor and TUI.
  • We can offer you access to around 30 booking websites, these include our primary channels and all their subsidiary sites too.
  • Once all the relevant information about your holiday let has been added to your account and your profile is complete, your account will be verified by our team.
  • As soon as your holiday let is verified by out team, we start building listings for your chosen websites, and distributing them to each booking site.
  • Before we can activate your listings, you’ll be asked to accept our terms and conditions.
  • We aim to have your listings live as soon as possible. We have direct connections with most of the booking platforms we work so this can be as quick as a few days, however, some may take a little longer (usually no more than two weeks).

TravelNest offers much more than simple channel management.

Our software platform doesn’t just list holiday lets on various booking websites. With us, owners have the tools to boost the performance of their listings, rise to the top of the search rankings on every channel and get more bookings. With channel managers, owners often need to manually create and maintain separate listings. With TravelNest, listings are created and distributed from a single property profile. We remove the hassle and time it takes to deal with lots of different booking websites.

TravelNest provides an innovative new way of advertising and marketing holiday lets across the UK and Europe. With TravelNest, you’ll find the best websites to advertise your property listings, increase occupancy and reduce unsold dates.

The current approach to advertising and marketing holiday rentals is cumbersome and outdated. Owners spend too much time and effort maintaining their property listings across multiple booking websites. We seek to change that. Our next-generation software platform makes promoting holiday lets quick, simple and effortless. Owners can easily manage their holiday lets across multiple booking websites, saving time and increasing revenue.

Our platform enables owners to improve their listings and maximise bookings. Our experts will help ensure that everything from your property descriptions, photos, pricing and calendar set up works harder to make your listing stand out.

With a strong focus on data-driven solutions, TravelNest has developed a customer account, which brings together all your bookings, key stats, and tailored features into a single, user-friendly dashboard. With TravelNest, you’ll have all the tools you need to succeed at your fingertips. Try it now!

 

Commission and pricing

TravelNest charges commission on confirmed bookings only. No bookings = no commission is charged.

Our commission includes all channel commission rates. All channel commission fees are included in our single rate, making it easier to track and forecast your income.

We charge 15% + VAT commission for listing across all our channels (excluding Booking.com). If you choose to be listed on Booking.com, we charge 19% + VAT commission. VAT applies to UK customers only. TravelNest commission is deducted from the total value of each booking at the time payment is made to you, details of which can be seen in your customer account.

When a booking is received for one of your holiday lets, we will make payments to you once the cancellation period has expired, or once we have received the booking funds; whichever is the later.

Some booking websites we work with do not release payment to us until the arrival or departure of your guests. Here’s how payment terms differ across our main partner channels.

  • Airbnb – Payment is received as soon as the cancellation period expires.
  • Booking.com + HomeAway – We receive payment at the time of booking.
  • Expedia, TripAdvisor, TUI – Payments are received after arrival.

Note: We retain the right to withhold payment of the first payment per property until after the first guests who have booked through TravelNest have arrived. This forms part of our validation process that we have in place for the benefit of all TravelNest customers.

Our payment schedule

You will receive your weekly payment and statement on a Wednesday for all payments received by TravelNest in the previous calendar week.

You will be paid within 3-10 days of TravelNest receiving the funds.

VAT

The amount that we deduct from each booking is our commission plus VAT. If you are VAT registered, you can claim this VAT back. You will receive a VAT invoice whenever a payment is made to you. This will detail what we are paying you, and breaks down the commission charges by booking.

It costs nothing to sign up and create your account with TravelNest.

We charge a commission on confirmed bookings only, and our commission includes all channel commission fees.

We charge 15% + VAT* commission for listing across all the booking websites we work with (excluding Booking.com). If you choose to be listed on Booking.com, we charge 19% + VAT* commission.

TravelNest charges commission on confirmed bookings only. No bookings = no commission charged. Our commission includes all channel commission fees, TravelNest commission plus any additional payments e.g. transaction fees. You won’t pay any other fees to us or your chosen channels. It’s a single payment, making it easier to track and forecast your income.

*We don’t charge VAT to customers based outside the UK.

TravelNest does not use contracts and you can choose to leave us at any time. If you decide to leave us (although we really hope you’ll stay!) you can cancel your account at any time by giving us 30 days notice. This time is required to remove your listings from all channels.

Our product

To make changes to your property listings simply login to your TravelNest account and make changes to your property profile. You make changes once in TravelNest and they’ll be automatically reflected on all your listings across all of your chosen channels.

If you receive bookings from sources outwith your chosen TravelNest websites (e.g. your own website, or via an online booking system like SuperControl), you would have to maintain these separately to TravelNest. Any bookings received via external sources would need to be manually added and cross-checked with your TravelNest calendar to ensure there are no double bookings.

When a booking has been cancelled by a guest (who is entitled to a refund), and you have already received payment for this booking, we will deduct this sum from any future payment we make to you. If there are no further bookings, we reserve the right to request a refund to balance this amount.

The same terms apply if you, the owner, requests a cancellation and you have already been paid for the booking. Please note that bookings can only be cancelled by you in exceptional circumstances.

Once a booking has been cancelled and processed by our team, the dates in your TravelNest calendar will become available for guests to book. This can take a short period of time to be reflected across your chosen channels.

Note: If you request us to cancel a booking after we have confirmed the booking with the guest, we reserve the right to charge you any costs incurred as a result as well as an administration fee on behalf of TravelNest of £50. If we are responsible for changes or cancellations to a booking and fees are charged by a channel or other reasonable costs are incurred, we will not seek to recover these from you.

The TravelNest calendar syncs with all the channels selected within the TravelNest account only. We work with some of the best-known booking platforms including Airbnb, Booking.com, Expedia, HomeAway, TripAdvisor and TUI, plus up to 25 additional affiliate websites that are part of the main channel networks.

At present, there is no direct integration with external booking sources such as a direct bookings calendar on an owners own website, or listings held outwith TravelNest.

However, any booked dates received from external sources can easily be blocked within the TravelNest calendar. This then automatically updates to all the websites you are on with TravelNest – saving you time.

Note: It is your responsibility to keep your TravelNest calendar up-to-date at all times, and to check availability, before making any external booking. If we accept a booking for your TravelNest calendar, this will take precedence over any conflicting booking that was not in your calendar at the time of the booking.

Partner channels

With TravelNest, you no longer have to worry about juggling multiple accounts and having multiple listings and logins for different booking sites – it can all be done from your TravelNest account. You only need to add your property to our system and we’ll take care of the rest. We’ll ensure your listing is displayed correctly on the channels you choose. Any changes you make will be reflected consistently across all your listings.

You have the flexibility to advertise your property on as many of our partner channels as you like – it’s up to you which channels you want your property to appear on and you control this from your TravelNest account. We work directly with Airbnb, Booking.com, Expedia, HomeAway, TripAdvisor and TUI. In addition to these major booking websites, we can also list your holiday lets on 25+ subsidiary websites. These form part of the wider affiliates network of the major booking website and include well-known sites like Holiday Lettings, Lastminute.com, FlipKey and Hotels.com.

Our team checks out new booking channels so you don’t have to. We continually review and add to our channels list so you can be sure it reflects the changing holiday lettings market.

You can list your holiday lets on as many of our main booking websites as you like. This maximises the visibility of your listing so you can be found by more potential guests. The main websites we partner with are Airbnb, Booking.com, Expedia, HomeAway, TripAdvisor and TUI. In addition to these major booking websites, we also list your holiday lets on 25+ subsidiary websites. These form part of the wider affiliates network of the major booking websites and include well-known sites like Holiday Lettings, Lastminute.com, FlipKey and Hotels.com.

What’s more, our team reviews new booking websites so you don’t have to. We continually review and add to our channels list so you can be sure it reflects the changing holiday rentals market.

Note: Please note that when you select a channel through our Service, you are also accepting and agreeing to the relevant terms and conditions of that channel. Links to each channels’ terms and conditions are available in our Service under Marketing and we advise you to read these carefully.

Websites we list on

partner and affiliates we list on

If you are already on existing booking sites like Airbnb and Booking.com, we do not transfer these listings into TravelNest. At present, we do not transfer existing reviews from any channels into TravelNest. When you join TravelNest, we ask you to snooze or deactivate your existing listings. Snoozing your listing is a way of temporarily deactivating them – they are not permanently deleted and you’ll still be able to access the content.

Building your new listings

You provide us all the information we need to build your new listings and distribute them across 30+ channels. You then have the flexibility to manage all the channels you wish to work with, from within one system. This saves time and eliminates the need for multiple logins for different sites. Your exposure and visibility will increase due to listing on multiple channels with TravelNest.

You will also benefit from having a single point of contact for all channels – us.

Signing up to TravelNest

Joining TravelNest is easy. It’s free to join us, with no set-up fees involved. You can also choose to leave us at any time – there’s no contract and no cancellation fee either.

You can get started easily by adding your holiday let to our platform. You’ll need to create an account, add your property details and choose your booking websites. We then verify your account and begin building your listings. These are then distributed to your chosen channels. If you have any questions, feel free to contact our team.

We don’t offer free trials of our software, but we do offer a free one-on-one demo.

Get in touch with our team if you’d like to book your demo. Contact us to find out more.

It’s really easy to get started with TravelNest. Simply sign up and create your account – you can then add your property to our platform. This is done by adding your property information which we use to build listings on multiple channels. Our team is available to walk you through your account setup, and to answer any questions you have about TravelNest and how we work.

Once your property information is complete, and your account has been verified by our team, we’ll begin building your listings and distributing them on your chosen channels. We also have a dedicated Customer Success team to help you get the most from using TravelNest.